This website is owned and operated by Vairra Diamonds, having its Registered & Corporate Office at Tirupur, Tamil Nadu, India. By using the services provided by shop.vairragoldanddiamonds.com, you agree to be bound by the terms and conditions listed below or as may be revised by us from time to time. Vairra Diamonds reserves the right to change these terms and conditions without prior notice, at its sole discretion. All rights, including copyright, are owned by Vairra Diamonds. Any use of this website or its contents, including copying or storing it in whole or part, without the permission of Vairra Diamonds, is prohibited.

For any queries regarding these terms and conditions or comments about our website, please email us at pr@cibidiamonds.com or call our Help Desk at +91 88705 55511 (10:00 AM – 8:00 PM IST; Except Sundays).

Export Return Policy
  • If an export customer requests cancellation before the shipment is dispatched, a return/cancellation charge of 5% of the invoice value will be deducted.
  • Once the shipment has been dispatched, cancellations or returns will not be accepted.
  • In unavoidable circumstances (e.g., incorrect product dispatched, manufacturing quality issues), Vairra Diamonds will review the request and decide at its sole discretion.
International Shipping & Customs Delays
  • All international shipments are subject to customs clearance procedures in the destination country.
  • Any delays, inspections, or holds by customs authorities are beyond the control of Vairra Diamonds and shall not be the responsibility of the company.
  • Duties, taxes, or additional statutory charges imposed by destination customs are to be borne by the customer.
Eligibility Criteria
  • Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872, are not eligible to use the website.
  • If you are below 18 years of age, you are prohibited from using, purchasing from, or entering into a contract with this website.
  • Users accessing this website from outside India are responsible for compliance with local laws, where applicable.
  • In the event that any Indian State prohibits direct sale of merchandise from other states or mandates specific interstate documentation, Vairra Diamonds reserves the right to accept or reject the order.
Pricing and Payment
  • Prices on our website may be displayed in Indian Rupees (INR), United States Dollar (USD), British Pound (GBP), and Euro (EUR), but transactions are settled in Indian Rupees (INR).
  • For domestic orders within India, prices include applicable GST/taxes, payment gateway charges, standard packing, and insured shipping.
  • For international card payments, the transaction amount is converted to INR at the time of authorization. Currency conversion charges or foreign transaction fees may be levied by your issuing bank.
  • For international card transactions, you may be requested to provide a valid government-issued photo identity proof (e.g., Passport, Driving License).
  • Payment cards will be debited upon formal order confirmation.
  • Product pricing is based on indicated metal and diamond weights/specifications. If the final crafted weight of precious metals or gemstones is lower than the indicated estimate charged, the excess differential amount will be refunded to your original payment method prior to shipment.
  • In the event of a typographical or system error in pricing or specifications, Vairra Diamonds reserves the right to contact you with the corrected details to confirm whether you wish to proceed at the revised price or cancel the order for a full refund.
Order Cancellation
  • By Vairra Diamonds: We reserve the right to refuse or cancel orders due to limitations on inventory, inaccuracies in pricing or diamond specifications, fraud-detection flags, or regulatory restrictions. You will be promptly notified if your order is partially or fully cancelled.
  • By Customer: Orders can be cancelled only before dispatch. Once received and verified, refunds are initiated back to the original mode of payment (or via account payee cheque if the original card/account is inactive).
Customer Obligations
  • You agree to provide true, accurate, current, and complete details in all registration and checkout forms.
  • If provided information is suspected to be untrue, inaccurate, or incomplete, Vairra Diamonds reserves the right to suspend or terminate access indefinitely.
  • Re-delivery costs resulting from incorrect recipient names, incomplete addresses, or buyer-side delivery errors will be claimed from the customer.
  • You agree to review the metal purity, diamond grading details, and dimensions carefully prior to order placement.
Site Security & Acceptable Use

You are strictly prohibited from compromising the security of this website, including:

  • Accessing data or logging into accounts/servers without authorization.
  • Probing, scanning, or testing system vulnerabilities or authentication measures.
  • Interfering with platform availability via malware, spamming, flooding, or deliberate traffic overloads.
  • Scraping, crawling, or extracting catalogue data using automated bots or scripts without explicit written consent.
Fraudulent Transactions

Vairra Diamonds reserves the right to recover product costs, collection charges, and associated legal damages from any individual engaging in fraudulent website use, payment fraud, or breach of these terms.

Reviews & User Submissions

Any reviews, comments, design feedback, or ideas submitted on shop.vairragoldanddiamonds.com become the exclusive property of Vairra Diamonds. We reserve the right to moderate, edit, publish, or remove user comments without compensation or liability.

Domestic & International Shipping
  • Domestic: Orders within India include fully insured door-to-door delivery via verified logistics partners (e.g., Blue Dart, Delhivery, Sequel Logistics).
  • Delivery Verification: High-value jewellery shipments require the recipient to present valid government ID (Aadhaar, PAN Card, Passport, or Driving License) upon handover.
  • International: Orders are sent via insured international express carriers. All customs documentation is executed per Indian export regulations. The recipient is advised to record a video while unpacking the sealed parcel.
  • Custom & Made-to-Order Jewellery: Bespoke diamond jewellery or customized orders may require an additional 15–30 business days for manufacturing, certification, and hallmarking.
Copyright & Intellectual Property

All text, jewellery designs, imagery, trademarks, logos, and digital assets on this website are the proprietary property of Vairra Diamonds and protected by Indian and international intellectual property laws.

Force Majeure

Vairra Diamonds shall not be held liable for failure or delay in fulfilling orders caused by circumstances beyond reasonable control, including natural disasters, transport strikes, export/import embargoes, statutory regulatory changes, or systemic network outages.

Governing Law & Jurisdiction

This agreement is governed by the laws of India. The courts at Tirupur, Tamil Nadu, India, shall have exclusive jurisdiction over any disputes arising under or in connection with these Terms and Conditions.

Modification of Terms and Conditions of Service

Vairra Diamonds and shop.vairragoldanddiamonds.com reserve the right, at any time, to modify the terms and conditions of this User Agreement without prior notification to you.

You can access the latest version of the User Agreement at any given time on shop.vairragoldanddiamonds.com You should regularly review the User Agreement on the website.

If the modified User Agreement is not acceptable to you, you may discontinue using shop.vairragoldanddiamonds.com However, if you continue to use the service, you agree to accept the modified terms and conditions and undertake to abide by the revised User Agreement.